At cctvby (V tech), we are committed to delivering your orders safely and promptly. Please read the details below to understand our shipping process, delivery timelines, and policies.

Order Processing

All orders are processed within 1 to 3 business days (excluding Sundays and public holidays). Orders placed after 6:00 PM IST will be processed the next business day.

Shipping Charges

Shipping costs are calculated based on the delivery location and product weight. The applicable charges will be shown at checkout before you make payment.

• Free Shipping: Available on orders above ₹1999.
• Standard Shipping: ₹30 to ₹99 (depending on location).

Delivery Time

Once dispatched, orders are usually delivered within 5–7 business days

Delays may occur during festive seasons, national holidays, or due to courier disruptions.

Service Areas

We currently ship across India. If your area is not serviceable, you will be notified at checkout or via email after order placement.

Tracking Your Order

Once your order is shipped, you will receive an email or WhatsApp message with the tracking ID and courier details. You can use the link to track your package in real-time.

Delivery Issues

• If the delivery address is incorrect or incomplete, we are not responsible for lost packages.
• If the parcel is returned due to failed delivery attempts, you may need to pay for reshipping.

Damaged or Missing Items

If you receive a damaged product or the package is tampered with, please contact us within 24 hours of delivery with photos for quick resolution or replacement.